Question 1

What is a heat pump and how does it work?

Accepted Answer

A heat pump draws free heat from the surrounding air and transfers it into your water using a refrigeration cycle - the reverse of an air conditioner. For every unit of electricity it consumes, it delivers around 4 units of heat (COP 4+), which is what makes it so much cheaper to run than a geyser or boiler.

Question 2

How much energy can Neo Heat Pumps save?

Accepted Answer

Typically 70-80% compared to electric geysers, diesel boilers or gas heating. Actual savings depend on your usage pattern, water volume and local energy costs - which is exactly what our free consultation works out for you.

Question 3

Are Neo Heat Pumps suitable for commercial use?

Accepted Answer

Yes. Our commercial range goes up to 1,100 litres per hour per unit, and multiple units can be combined. Hotels, hospitals, hostels, PGs, resorts and industries across India run on Neo systems.

Question 4

Can Neo Heat Pumps work in cold weather?

Accepted Answer

Yes - they operate reliably in low ambient temperatures and handle power fluctuation well. We have long-running installations in hill regions like Madikeri and Ooty. Output varies with ambient conditions, and we size the system for your coldest month.

Question 5

What is the warranty on Neo Heat Pumps?

Accepted Answer

Warranty terms vary by model and component. Our team will share the exact warranty for your configuration along with your quotation - reach us on WhatsApp or at sales@neoheatpump.com.

Question 6

Do you provide installation and after-sales service?

Accepted Answer

Yes - installation is done by our own trained team, and after-sales support is a point of pride: customers as far as 700 km away have had technicians arranged within 24 hours. Service is backed by our Bengaluru R&D and service centre.

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